I'm unable to provide photo ID or video to NHS App. How can I book on Swiftqueue?
To book an appointment on Swiftqueue, you need to login to your NHS login account directly from our Swiftqueue website and not via the NHS login app.
You cannot currently login and book appointments directly from NHS app.
First time users without an NHS login account.
- New patients without an NHS login will carry out a simplified initial registration via the Swiftqueue website where you can register and book an appointment online without having to upload photo ID or videos.
- A reduced registration process makes it easier for first time users to create an NHS login and book their appointment.
- Once booked online, patients can then self-serve to cancel and reschedule appointments via their Swiftqueue patient portal.
Patients with existing NHS login account:
- For patients with existing NHS login, there will be no further changes to their login / booking process.
- They will continue to login via the NHS login button on the Swiftqueue website and book as usual.
- They can continue to self-serve and cancel or reschedule appointments via their Swiftqueue patient portal.
Other Swiftqueue Help Centre articles which may help you:
- How To Register To Book An Appointment Online? I don’t have an NHS login
- How To Register To Book An Appointment Online? I have an NHS login.
- How To Link My NHS login To My Swiftqueue Account
Contacting Swiftqueue Support
If none of the above steps resolve your issue, please reach out to the Swiftqueue support team for personalised assistance.
Our friendly customer service team is ready to help you continue managing your healthcare appointments with ease.
Click on the Contact Us link or the option at the bottom of the article to submit a support ticket.