How Do I Book For Someone Without an NHS Number? e.g. My Children don't have NHS Numbers. – Swiftqueue Help Centre (UK)

Already have a Swiftqueue account?

If you have an existing Swiftqueue account and your children / relatives are already added to your account as family members, simply login to your account via the NHS login button on our website. (Do not login via NHS app)
Once logged into your account, you will still see all your family members showing in your patient portal, so you can just choose the correct family member when booking their appointment.
There is no change to the existing process for how to book a family member.
You can also still add any new family member details to your account if needed by clicking on the add family member option during the booking process.
Remember to select the Family Member name on the confirmation page in order for the appointment to be booked in the correct name.
Family members do not need to have an NHS number to be added.

For more information on how to book for an existing family member, please see this article:

If this is your first time booking an appointment using Swiftqueue, please login with your own existing NHS login details via the 'Continue to NHS login button' on our website. (Do not use the NHS App)
- If you don't have an NHS login account, you will be prompted to create one as part of the registration process.
Note, the account will be registered in your name.
Once created, you can then add as many people to your Swiftqueue account as you need via your patient portal.
Family members do not need to have an NHS number to be added.
A family member can be a relative, neighbour, friend, etc... it does not have to mean blood related.
Remember to select the Family Member name on the confirmation page in order for the appointment to be booked in the correct name.

For more information on how to add a new family member, please see this article:

If none of the above steps resolve your issue, please reach out to the Swiftqueue support team for personalised assistance.

Our friendly customer service team is ready to help you continue managing your healthcare appointments with ease.

Click on the Contact Us link or the option at the bottom of the article to submit a support ticket.