I linked my Swiftqueue account to NHS login but now cannot see my past or current appointments or my radiology referrals?
Sometimes, this occurs if you have multiple accounts with Swiftqueue.
- When linking your Swiftqueue account to your NHS login details, Swiftqueue searches for all accounts registered to your details and merges them so that all your current and past appointments are carried across to your new NHS linked account.
- Sometimes, when the accounts are merged, due to matching issues, it may be merged with an older account or only one of your accounts which can cause this issue.
- When you login to your account, you may not see all your existing appointments or referrals.
- If this happens, please contact our Swiftqueue support team who can resolve this for you.
To contact support please use this link: Contact Us
When filling out the form please choose the Support issue option called: Cannot see my Appointment in my Account.
How can I have multiple accounts?
Multiple accounts / records can occur for several reasons:
Some examples include:
- You may have multiple accounts registered using different email addresses which were never merged.
- You may have booked an appointment by phone, but your details didn’t fully match the details on your original account (perhaps a spelling mistake in your name etc.), so a new record was created for this appointment. This is separate from your original account.
- Or you may have had a referral sent across for a radiology appointment, where the details didn’t fully match your account, which created a new record instead of being added to your existing account.
To contact support for this issue, please use this link: Contact Us
When filling out the form, please choose the Support issue option called: Cannot see my Appointment in my Account.
Contacting Swiftqueue Support
If none of the above steps resolve your issue, please reach out to the Swiftqueue support team for personalised assistance.
Our friendly customer service team is ready to help you continue managing your healthcare appointments with ease.
Click on the Contact Us link or the option at the bottom of the article to submit a support ticket.