From 1st July 2026, all patients will login to Swiftqueue via the NHS login button on our website.
Can I login to my Swiftqueue account using NHS App?
No, to book an appointment on Swiftqueue, you need to login to your NHS login account directly from our website and not via the NHS login app.
You cannot currently book appointments directly from NHS app.
To book an appointment online:
- Please log in at https://www.swiftqueue.co.uk/userlogin.php and click on the 'NHS Continue to NHS' login button.
- Enter your NHS registered email address and password.
- Once you have successfully logged in, you can then book your appointment directly from your patient portal.
For more information on how to book an appointment, please see this article: How do I book a blood test?
Can I cancel or reschedule my Swiftqueue appointment using NHS App?
No, to cancel or reschedule an appointment on Swiftqueue, you need to login to your NHS login account directly from our website and not via the NHS login app.
You cannot currently cancel appointments directly from NHS app.
To cancel an appointment online:
- Please log onto your patient portal using this link https://www.swiftqueue.co.uk/userlogin.php and click on the "Upcoming Appointments" button.
- You will then see an option to cancel or reschedule your appointment.
For more information on how to cancel an appointment, please see these articles:
Other Help Centre articles which may help you:
Can't login in order to cancel?
- If you can't login, your login details are not accepted or you have forgotten your login details, please see this article which will help you to login: Trouble Logging into Your Swiftqueue Account - I Have Linked My NHS login Account. I Cannot Login.
- Once you login, you should be able to cancel the appointment.
My Appointment doesn't show in my Patient Portal.
- Only appointments that were booked in your online Swiftqueue account will show in your patient portal so that you can cancel / reschedule if needed.
- If your appointment doesn't show in your patient portal as it was booked by phone or the clinic staff may have booked it for you (if an outpatient appointment), please contact the clinic directly to cancel this as this cannot be cancelled online.
Contacting Swiftqueue Support
Still have questions on this process?
Our friendly customer service team is ready to help you regain access to your account and continue managing your healthcare appointments with ease.
Click on the Contact Us link or the option at the bottom of the article to submit a support ticket.