How do I cancel my appointment? I cannot attend.
If you cannot make your appointment, you can cancel your appointment online.
- Appointments that were booked online will show in your patient portal so that you can cancel / reschedule if needed.
- If your appointment doesn't show in your patient portal as it was booked by phone, please contact the clinic directly to cancel this as this cannot be cancelled online.
To cancel your appointment:
- Please login to your patient portal at https://www.swiftqueue.co.uk/userlogin.php and click on the "Upcoming Appointments" button.
- You will then see an option to cancel or reschedule your appointment.
- Click the cancel button to cancel completely or reschedule to change to another date and time.
- Click the Yes button if you wish to cancel.
- The appointment is now cancelled and removed from your account.
Need help to book a new appointment? Please see How To Book My NHS Staff Flu Vaccination?