I need to update my personal details - name, date of birth, email address etc
How do I do this? The option to edit my details is greyed out / doesn't work.
Check how your Swiftqueue account is set up.
How to update your personal details (name, date of birth, mobile number etc) will depend on how your Swiftqueue account is set up.
Is your Swiftqueue account linked to your NHS login?
- Yes - Please see this article for NHS linked accounts: Changing Your Email Address Or Mobile Number On Your NHS login Linked Swiftqueue Account
- No - Pease keep reading below for helpful tips to resolve this.
If your Swiftqueue account is not linked to your NHS login
These can be updated via your patient portal.
- Login to your patient portal as an existing user using your Swiftqueue email address and password.
- Click on Edit Profile underneath the Profile section on the menu on the left side.
- You can edit your name, date of birth, mobile number and email address here.
- Once you have made the change, click on 'Save' button or 'Change Email Address' button if changing your email address.
- You will see a success message showing the details have been updated. The changes will now be visible in your patient portal.