I need to reschedule my appointment date/time or location as this doesn't suit. How do I do this?
If you cannot make your appointment, you can reschedule your appointment online.
- Appointments that were booked online will show in your patient portal so that you can cancel / reschedule if needed.
- If your appointment doesn't show in your patient portal as it was booked by phone, please phone the clinic directly to reschedule this as this cannot be reschedule online.
- You can reschedule a date / time or location online via your patient portal.
To reschedule your appointment:
- Please login to your patient portal at https://www.swiftqueue.co.uk/userlogin.php or via the specific link you received in your email/SMS when invited to book your X-ray appointment.
- Click on the "Upcoming Appointments" button.
- You will then see an option to cancel or reschedule your appointment.
- Click the reschedule button to see available dates / times or locations that you can change to.
- Please select the location for your appointment and click the next button.
- Scroll up and down to see all available locations for your specific X-ray appointment
- In this example there are 2 locations available - Charing Cross and also Hammersmith Hospital.
- Select your preferred new date and time
- Click Reschedule Appointment button once you are happy with the new date/time.
- At this point your old appointment will be removed and your new appointment booked.
- A message will appear to say appointment successfully changed.
- You will be able to view your new appointment in your Patient Portal under the Upcoming Appointments section.
- You will receive a new confirmation email & SMS for your new appointment once completed.